SHIPPING POLICY

Nobody likes to hear the words “Shipping Charges”. Well, we hear you! Shipping is free on all orders above Rs. 2000 placed on iluscube.com

iluscube.com will ensure that the products are delivered in excellent condition and in the fastest time possible. All orders are shipped within 1-2 working days of placing the order and it usually takes another 2-5 working days for domestic orders (India) to reach your doorsteps (subject to transit conditions).

Presently the products will be delivered to addresses in India as per the areas approved during the purchase checkout process on the website.

While placing the order the customer shall provide the following details:

  • Name of the Recipient
  • Flat Number / Bungalow Number
  • Name of the Building
  • Name of the Road / Street / Marg
  • Contact Number (Landline / Mobile)
  • Proper / Familiar Landmark
  • Email Address

Khaisua Foods cannot commit to any fixed time for delivery. The delivery of our products will be made between 6:00 am to 9:00 pm on the date of delivery. It may get delayed on certain days due to extreme weather conditions or governmental regulatory activities.

After the order is accepted by iluscube labs, a confirmation email will be sent to the customer.

The delivery will be made to the shipping address mentioned at the time of placing the order. The consignment will not be redirected/redelivered to any other address under any circumstances.

iluscube labs appointed delivery partner will attempt delivery of the products twice. In case the delivery is not executed during the attempts, the customer shall still be charged for the order and no re-delivery attempt will be made.

Khaisua Foods will consider the order as “executed” in the following cases:

  • Delivery not done due to wrong address given by the customers
  • Non-availability of the recipients at the address
  • Premises are locked
  • Wrong phone number or phone not working or switched off or not reachable, when tried by the delivery agent
  • Addressee refused to accept the products for any reason other than damaged products
  • Delivered the product at the security cabin of the Building/Reception/ Neighbour, based on the instructions from the customer.

In case of civil disturbances, floods, heavy rains, National Bandh, or in happening any other force major event, we reserve the right to cancel the order or reschedule the delivery to another date.

Sale items are FINAL SALE and cannot be returned.